Account Management, FAQ & Troubleshooting

General Troubleshooting

• App feeds Are Not Applying Metering Rules
• JW Player video thumbnail changes won't reflect in the app

Billing & Account FAQ

• How to update your billing information
• Payment Receipts

Dashboard & App FAQ

• How Do I Use An Unlock Code?
• How do I enable logins to my app using the Social API?
• Export App Data
• Universal Linking In iOS
• Can I change my app name, app icon or screenshots?

GDPR & CCPA

• How to make your apps CCPA Compliant
• How does MAZ collect and use user data?

App Store FAQ

• Find app store URLs for your Apps
• Maintaining your Apple App Store Connect account.
• App Store Payment Breakdown
• Increasing/Decreasing Auto-Renewable Subscription Pricing

Content FAQ

• Set up content to go live at a future time
• How to get web content into your mobile app?
• Mirroring vs Non-Mirroring articles
• How to Create An Article Using MAZ Feed Builder
• Can I add an MRSS feed into my app from YouTube?
• Content is set as "Active," but not appearing in your app?

End User FAQ

• Manage app subscriptions
• Manage In-App Purchases
• Navigating a MAZ Magazine App